Privacy Policy
Effective Date: February 23rd, 2026
LadyBug Soy Candles values your privacy and is committed to protecting your personal information.
Information We Collect
When you visit or make a purchase from our website, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely by third-party providers)
- IP address and browser information
- Order history and transaction details
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide shipping and delivery updates
- Communicate regarding your purchase
- Improve our website and customer experience
- Prevent fraud and ensure transaction security
Payment Processing
All payments are securely processed through trusted third-party providers, including WooPayments and PayPal. We do not store full credit card information on our servers.
Cookies
Our website uses cookies to:
- Enable shopping cart functionality
- Improve website performance
- Analyze traffic and usage patterns
You may disable cookies in your browser settings; however, certain website features may not function properly.
Data Retention
We retain order and transaction records as required for accounting, tax, and legal compliance purposes. Customer accounts may be retained for service continuity unless a deletion request is submitted.
Data Sharing
We do not sell or rent your personal information. Information may be shared with:
- Payment processors
- Shipping carriers
- Website hosting providers
Only as necessary to operate our business.
Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account data (subject to legal retention requirements)
To make a request, contact us at:
admin@ladybugsoycandles.com
Security
We implement reasonable technical and organizational measures to protect your personal information.
Changes to This Policy
We reserve the right to update this policy at any time. Updates will be posted on this page with a revised effective date.