Refund & Return Policy
Effective Date: February 23, 2026
At LadyBug Soy Candles, we take pride in the quality of our handcrafted products. Due to the nature of our items, the following policy applies.
🔹 Final Sale Policy
Because our candles are personal-use products:
- We do not accept returns on used or burned candles.
- We do not accept returns based on scent preference.
- Opened products are considered final sale.
All sales are final unless the item arrives damaged or defective.
🔹 Damaged or Defective Items
If your order arrives damaged:
- Contact us within 3 days of confirmed delivery
- Provide clear photos of the product and packaging
- Include your order number
Claims submitted after 3 days may not be eligible for review.
Once approved, we may offer:
- A replacement product
- Store credit
- A refund at our sole discretion
🔹 Store Credit Policy
Approved store credit may be issued in the form of a digital code valid for future purchases.
Refunds to the original payment method are not guaranteed and will only be issued if deemed appropriate by LadyBug Soy Candles.
🔹 Temperature & Melt Disclaimer
Candles are temperature-sensitive products.
We are not responsible for melting caused by:
- Extreme heat
- Weather conditions
- Delayed package retrieval
- Packages left outdoors after delivery
Responsibility transfers to the customer once tracking confirms delivery.
🔹 Chargebacks & Payment Disputes
Customers agree to contact us first to resolve any issue prior to filing a chargeback or payment dispute.
Fraudulent or unwarranted disputes will be contested with delivery confirmation and order documentation.
🔹 Contact
For refund or replacement requests: